Shipping Policy

We want shopping at Maggie's Tanks to be smooth and hassle-free. Below we explain how orders are processed, how deliveries work, and where to turn with questions.

Order processing time

We need 2 to 5 business days to prepare each order (weekends and public holidays excluded). Expect one email confirming your purchase and a second one with tracking information as soon as the parcel leaves us.

Shipping rates & delivery estimates

Shipping costs are calculated and shown at checkout. After dispatch, orders typically arrive within 7 business days, but delivery times vary with your location and the chosen shipping method. We always strive to get your order to you as fast as we can.

Shipping delays

We do everything we can to deliver within the estimated window, but delays occasionally occur for reasons outside our control. If your order is badly delayed, we'll tell you as soon as possible.

Tracking your order

After your order is dispatched, a tracking number will be emailed to you so you can follow the parcel's journey here.

Tracking says delivered but no parcel? Start by checking near the door, asking neighbors, or looking wherever your carrier usually leaves things. Sometimes parcels are marked delivered slightly before they truly arrive.

Should it remain missing past 48 hours, email us at contact@maggiestanksshop.com and we'll coordinate with the carrier to locate it.

When tracking shows delivery to the right address but the parcel is missing, report it to the carrier and local police. Sadly, we can't be held responsible for theft following confirmed delivery.

Wrong address entered

Be sure to double-check your shipping address at checkout, since entering it correctly is up to you. Spot an error? Let us know by email before your order ships and we'll try to update it. After an order ships, the delivery address can't be changed.

When a parcel is returned to us due to a wrong address, we'll reship it once to the corrected address at no charge. After a second failed delivery, any additional shipping costs fall to the customer