Return Policy

Every situation at Maggie's Tanks is a bit different, so we handle returns one-on-one instead of through a one-size-fits-all form. Below is how it works, plus a few conditions that keep things fair for all.

Start with us first

Before you send anything back, please contact us. Email our team at contact@maggiestanksshop.com along with your order number and several details on what happened, and we'll walk you through your options. Our team must approve returns first so everything is properly logged and handled. We can't accept or refund items sent back without prior approval.

Working out the best option

After we hear from you, we'll suggest the best path forward for your specific case, be it our 90-Day Perfect Fit Guarantee, a replacement, a refund, or another solution that fits you. So we can sort things out fast, we might request a photo of the item, particularly for a fault or damage. We always aim for the result that suits you best, with minimal hassle.

Return conditions

To help us help you, keep these points in mind:

1. Please contact us within 90 days of delivery.
2. An item approved for return must be unused and in original condition.
3. Approved returns need to ship with tracking, and we suggest holding on to your proof of postage until everything is resolved.
4. Once your return is approved and, where relevant, received and inspected, we'll confirm any refund or replacement.